What our Customers say...

Fire Damage Testimonials

SERVPRO of Dover/Stillwater helped us with our fire loss. Great service and results. Good people and they were easy to work with.

I am satisfied with the job done and I would recommend SERVPRO of Dover/Stillwater to my family and friends. 

Outstanding job! I could not be more grateful with John and his team for the amazing job done at my house. What it seemed to be a normal nice day to grill some food for the family, turned out to be a nightmare after the house was caught on fire. Once I realized the damage the fire did to my house, I was devastated. I was not sure of how to handle this situation, but then SERVPRO and his professional team came to help. These guys removed a great amount of contents from my house, stored them at their facilities, cleaned them, and bring them back in great condition. Also, I was amazed to see the amount of items that they were able to save and that I could never imagine were salvageable. This was truly a stressful experience, but John and his professional team helped me and my family throughout the process. I will like to recommend their services and exalt this team's empathy, you will be in great hands if you ever need them.

I lost my wife almost a year ago. Then in August my house caught fire while I was sleeping and I almost died in that fire but a neighbor saved me. the house was devastated I woke up and was in complete smoke and lost everything. John and Andrea showed up with sneakers, pants, shirts socks and underwear. It is amazing how much that can mean to you. The pants were a little big but John gave me the belt he was wearing to try to make me feel more human again. Then we assessed the home and everything was black and damaged. All the memories with my wife gone just like that. John started to remove things and got his crew to remove things he thought he could save. I thought no way it is black. But he proved me wrong he saved photos and priceless knick knacks that we purchased together. He saved my grandmothers hutch and restored so looked liked it did when I was a kid. Prices heirlooms to me he was able to save. Amazing people and company they really have heart. Only company I would call thanks so much from the bottom of my heart.

From the moment I spoke with them I was comforted. John was pleasant and reassuring over the phone and within 30 minutes he was at my home helping me. He brought biscuits for my dog and me get situated. He then assessed the home and advised what needed to happen next and relayed that to my insurance company. He helped he find a place to stay and did a great job cleaning the home. You can not tell anything happened when he was done it actually looks better now than it did before the fire. Could not recommend them more it felt like family was with me.

Great job, Great team.