This was an extensive fire loss, we explained to our customers how we were going to proceed and once we did that we started the remediation process. We started our cleaning process and tried to salvage as many sentimental and valuable possession as we could. A fire loss is a difficult situation to deal with and we understand that. Therefore, we try our best to help you and assist as many of your needs as we can. We have the equipment, the highly-trained technicians, and the knowledge to help you if you ever need us for a situation like this.